Customer Service Representative Job at firstsourc, Remote

  • firstsourc
  • Remote

Job Description

  • Location: Remote-Work from Home
  • Start Date: September 21, 2026
  • Pay Rate: $16.00/hour
  • Job Type: Short Term Temporary with opportunity for extension
  • Schedule: Must be flexible to work rotating and shifting schedules between Monday-Friday 7am-8pm CST, Saturday 8am-3pm CST & Sunday 10 AM-3 PM CST 

Position Overview

We are seeking a motivated and customer-focused  Call Center Agent  to join our team. In this role, you will provide exceptional customer service by handling inbound and outbound calls, assisting customers with banking, card-related inquiries, and remittance services. The ideal candidate is a strong communicator, team player, and problem solver who thrives in a fast-paced environment.

Key Responsibilities

  • Handle customer inquiries via phone in a professional and courteous manner.
  • Provide accurate information regarding banking products, card services, and remittance transactions.
  • Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
  • Document customer interactions and update account information accurately.
  • Follow company policies, procedures, and compliance requirements.
  • Meet quality, productivity, and attendance standards.
  • Collaborate with team members and support departmental goals.

Required Qualifications

  • High school diploma or equivalent.
  • Previous remote work experience required.
  • Minimum 6 months of call center experience .
  • Minimum 6 months of remote/work from home experience .
  • Excellent communication, interpersonal, and active listening skills.
  • Strong comprehension and problem-solving abilities.
  • Basic knowledge of banking products and card services.
  • Basic knowledge and understanding of remittance processes.
  • Ability to work flexible and shifting schedules.
  • Self-motivated with the ability to work independently and as part of a team.
  • Basic computer and data entry skills.

Preferred Qualifications

  • Previous experience in banking, financial services, or customer support environments.
  • Experience handling high-volume customer interactions.

Job Tags

Remote job, Temporary work, Work experience placement, Monday to Friday, Flexible hours, Rotating shift, Weekend work

Similar Jobs

Goel Services, Inc.

Mechanic (Truck and Tools Repair) Job at Goel Services, Inc.

 ...Baltimore MD. Mechanic Responsibilities: Maintenance and repair of job-site equipment such as pick up truck, vans, box trucks, , air compressors, and other support equipment. Mechanics primary focus is preventative and proactive maintenance including a thorough... 

My3Tech

MMIS COBOL DB2 Developer Job at My3Tech

 ...Hello Associates, ***Greetings from My3Tech*** Position: MMIS COBOL DB2 Developer Location: Remote Duration: 12 Months Job Description: Job Overview We are seeking three MMIS COBOL DB2 Developers for a production support engagement supporting... 

Kimberly-Clark Corporation

Environmental Engineer Job at Kimberly-Clark Corporation

 ...Environmental Engineer You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your... 

System One

Data Engineer Job at System One

 ...Position Title: Data Engineer Location: PA Pittsburgh (Locals Preferred) Work Status : Onsite 5 days a week Duration : Contract to Hire Years Of Experience Required : 6+ Years Industry Background: Finance / Banking Function of the Group... 

Turning Point Action

Part-Time Media Intern Job at Turning Point Action

 ...principles. WOW SKILLS: Extensive knowledge of party politics and a deep understanding of political landscapes. Has a personal following on social media and/or stays up to date regularly on trending topics. This will be a paid internship Is Hubspot certified...