Job Description

Chick-fil-A Ponce & Boulevard is seeking a Front of House Training Shift Leader to lead shifts, coach Team Members, and help new hires build the skills and confidence to serve our guests well.

Why You’ll Love Working Here

• Work directly with the Owner/Operator and leadership team
• Opportunities for leadership development
• Positive, team-oriented work environment
• Sundays off

Position Details

• Full-time, 40+ hours per week
• $17–$19 per hour, based on experience
• Bonus opportunity

Benefits

• Medical, dental, and vision insurance for eligible full-time employees
• Free employee meals
• Access to scholarship opportunities of up to $2,500 per year
• Paid training

Required Qualifications

• Previous leadership experience in quick-service restaurants or a comparable setting
• Experience training or coaching others
• Ability to lead a team in a fast-paced environment
• Basic computer skills
• Ability to meet the physical demands of the role, including standing for up to 10 hours and lifting up to 50 pounds

Duties and Responsibilities

• Lead Front of House shifts and provide clear direction, coaching, and support to Team Members.
• Help coordinate new hire training and ensure Team Members receive hands-on practice in their assigned roles.
• Observe training progress, give specific feedback, and communicate development needs to the leadership team.
• Reinforce guest service, order accuracy, cleanliness, and food safety standards throughout each shift.
• Coach Team Members on Front of House procedures and consistent execution.
• Delegate tasks and verify completion of daily and weekly checklists.
• Coordinate breaks and Team Member placement to support an efficient shift.
• Communicate staffing, performance, and operational concerns to the leadership team.
• Provide input on Team Member evaluations and address performance concerns in accordance with restaurant procedures.
• Support a positive guest experience and a welcoming environment for Team Members.
• Perform other duties as assigned.

Required Skills

• Strong leadership, communication, and coaching skills
• Patience and the ability to teach skills clearly
• Attention to detail and a commitment to guest service
• Ability to multitask and make sound decisions under pressure
• Dependability, adaptability, and a strong work ethic
• Ability to hold others accountable while building a supportive team environment
• Commitment to Chick-fil-A Ponce & Boulevard’s values and standards

Thank you for your interest in Chick-fil-A Ponce & Boulevard. After you submit your resume, we will contact you by phone or email within 1–3 business days. Please do not contact the restaurant regarding your application.

Job Type: Full-time

Pay: $17.00–$19.00 per hour

Schedule: 8 or 10-hour shifts

Work Location: In Person, Atlanta, GA 30308

Commute/Relocation: Must reliably commute or plan to relocate before starting work.

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. The Glenwood Place location opened in June 2016. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.

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