Job Description

**BeautiLab Aesthetics** is seeking a high-performing, experienced MedSpa Appointment Setter / Patient Coordinator to manage our inbound leads and execute aggressive, organized outbound follow-up.

This is not a basic customer service position. We are looking for someone who understands that every qualified inquiry is a potential booked appointment and knows how to professionally move prospective patients from** inquiry → conversation → consultation/treatment appointment.**

**BeautiLab Aesthetics is a medical aesthetics practice located in Woodbridge, VA**, offering services including:

* Botox and other injectable treatments
* Lip and dermal fillers
* Laser hair removal
* Laser tattoo removal
* Laser facial and skin treatments
* IV therapy
* Vitamin injections
* Aesthetic consultations
* Additional medical aesthetic and wellness services

**Inbound Lead Conversion**

* Answer and handle incoming calls professionally and promptly.
* Convert qualified inbound inquiries into scheduled appointments at a high conversion rate.
* Respond to prospective patients with confidence, warmth, urgency, and professionalism.
* Identify the patient's primary goals and recommend the appropriate consultation or appointment.
* Overcome common objections involving price, timing, uncertainty, scheduling, and treatment concerns.
* Minimize leads ending a call with "I'll think about it" without establishing a clear next step.
* Properly document every conversation and follow-up requirement.

**Outbound Follow-Up**

* Make daily outbound calls to new leads who have not yet booked.
* Re-engage older leads and previous inquiries.
* Follow up with missed calls, unresponsive leads, consultation inquiries, and patients who did not initially schedule.
* Consistently work the lead database rather than waiting for inbound calls.
* Use multiple follow-up attempts when appropriate while maintaining professional communication and call ethics.
* Maintain detailed notes so every lead has a defined status and next action.

**To Apply, Please Send:**

1\. Current CV/Resume

2\. Current location

3\. Earliest start date

4\. Years of appointment setting experience

5\. Years of inbound calling experience

6\. Years of outbound calling experience

7\. Experience working with U.S.-based companies

8\. Experience in home services (roofing, windows, siding, HVAC, solar, plumbing, etc.)

9\. Experience with CRM systems (MarketSharp, AccuLynx, HubSpot, Salesforce, ServiceTitan, GoHighLevel, JobNimbus, or similar)

10\. Computer specifications (processor, RAM, headset used)

11\. Screenshot of internet speed test results

**In addition, please provide:**

* A 60-second voice recording introducing yourself
* A brief explanation of your appointment setting experience
* A brief explanation of your customer service experience
* Examples of any scheduling, dispatching, or calendar management responsibilities you have handled
* Your experience managing appointment routes or coordinating field representatives

**We are looking for team members who are professional, reliable, organized, coachable, and comfortable speaking with customers throughout the day.**

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